Academic Program Proposal

Date Proposal Activated	Institution and Proposal	Degree Awarded	Academic Program Name	Objection Deadline	MHEC Final Action	Final Decision Date
	Anne Arundel Community College Proposal	Lower Division Certificate (L.D.C.)	Information Technology Service Management	10/6/2023	Approved	10/12/2023
Information Technology Service Management Program Description
The proposed certificate is under AACC’s Department of Computer Information Systems and was developed for individuals intending to specialize in supporting information <br>systems (software and hardware) in business and industry. Information Technology Service Management describes the strategic approach to design, deliver, manage and improve the way businesses use information technology. It supports a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management. The ITSM certificate <br>provides students with the knowledge and skills to prepare them to successfully manage a help desk through IT Infrastructure Library (ITIL) certification, an internationally <br>accepted IT service delivery framework.